Pilot IPTV Refund and Returns Policy

Last Updated: December 21, 2025

At Pilot IPTV, your satisfaction is our top priority. We deliver one of the most reliable IPTV streaming experiences available — with over 22,000+ live channels, 100,000+ movies, and 20,000+ TV series in SD, HD, Full HD, and 4K quality, backed by a 99.99% uptime server. However, if for any reason you are not completely satisfied with your subscription, we offer a straightforward refund policy designed to protect your investment.

Please read this Refund and Returns Policy carefully before making a purchase.

Refund Eligibility Window

Pilot IPTV offers a plan-based refund eligibility period. Refund requests must be submitted within the following timeframes from the date of purchase:

Subscription Plan	Refund Eligibility Period
1 Month Plan	Within 10 days
3 Months Plan	Within 20 days
6 Months Plan	Within 30 days
12 Months Plan	Within 45 days

⚠️ Important: Refund requests submitted after the applicable deadline will not be considered eligible for a refund, regardless of the reason.

Refund Conditions

To qualify for a refund from Pilot IPTV, the following conditions must be met:

• The refund request is submitted within the eligible refund window for your plan.
• The IPTV service has not been misused, shared with unauthorized users, resold, or abused in any manner.
• There has been no violation of Pilot IPTV’s Terms and Conditions.

Pilot IPTV reserves the right to deny any refund request where evidence of service misuse, account sharing, reselling, or Terms of Service violations is found.

How to Request a Refund

Requesting a refund with Pilot IPTV is simple. Follow these steps:

1. Contact our support team via email or through our website within your eligible refund period.
2. Include your order details — such as your registered email address and order/transaction ID — so our team can locate your account quickly.
3. Await confirmation — our team will review your request and respond promptly.

Contact Information:

• 📧 Email: [email protected]
• 🌐 Website: https://pilotiptv.com/contact/
• 📍 Address: 4788 Pinewood Avenue, Stephenson, MI 49887

Refund Processing

Once a refund request is reviewed and approved, the following applies:

• Refunds are issued to the original payment method used at checkout.
• Processing times vary depending on your payment provider (typically 3–10 business days).
• Any transaction fees or processing charges imposed by the payment gateway may be non-refundable.

Pilot IPTV is not responsible for delays caused by third-party payment processors.

Non-Refundable Situations

Refunds will not be granted under the following circumstances:

• The refund request is made after the eligible time window has passed.
• The account has been found to be sharing, reselling, or abusing the IPTV service.
• The subscription was purchased during a promotional or discounted offer (unless stated otherwise).
• The customer has violated Pilot IPTV’s Terms of Service.

Why Choose Pilot IPTV?

We stand behind the quality of our service. Pilot IPTV is trusted by thousands of subscribers worldwide because we offer:

• 22,000+ live TV channels from all over the world
• 100,000+ movies and 20,000+ TV series in our VOD library
• Streaming in SD, HD, Full HD, 4K & 3D
• EPG, Catch-Up & PPV enabled
• 99.99% server uptime — zero buffering, zero freezing
• Compatible with all devices — Smart TV, Android, Amazon Fire TV, Windows, Apple, and more
• 24/7 technical support
• 24-hour free trial — no payment required

Not sure yet? Start your free 24-hour trial today — no credit card needed.

Policy Updates

Pilot IPTV reserves the right to update or modify this Refund and Returns Policy at any time without prior notice. Changes will be effective immediately upon being published on this page. We encourage you to review this policy periodically to stay informed.

Frequently Asked Questions – Refund Policy